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Dean: Your CampusGroups Support Agent

What Dean can answer, how to open it, and what happens when a question goes to the support team.

Dean is the built-in support assistant in CampusGroups. It answers how-to and product questions in plain language and links you to the full help article, any time of day.

Who can do this: Admin users in CampusGroups. Students and non-admin members don't see Dean.

What Dean can and can't do

Dean answers how-to and product questions about CG and points you to the right help article. Everything Dean knows is also published in the Help Center, so the same answer is always available by searching or browsing directly.

Dean doesn't make changes on your behalf. It won't change a setting, register a user, or edit an account.

ℹ️ Note: Dean answers from the Help Center, so it knows how CG works — not how your campus is configured.

Opening Dean

Click the star button in the bottom-right corner of CG. The panel opens as Dean — CampusGroups Support Agent.

 

Type your question into the message box in plain language, the way you'd say it out loud. Dean answers right away and links to the full article, so you don't need to guess the right keywords.

  

💡 Tip: If the first answer isn't quite what you needed, ask a follow-up. Dean keeps the thread, so you can refine your question instead of starting over.

What to ask Dean

Dean is best suited to quick "how does this work?" questions, such as:

  • How to create an event or set up registration
  • How to add officers or manage your group
  • How to set up check-in for an event
  • How to build a form or survey
  • General "how do I…" questions about features

Being specific gets you a better answer: "How do I add a co-host to an event?" will land better than "events help." You don't need to use the exact feature name. When you need the full step-by-step, open the article Dean links to.

When Dean hands off to the support team

If Dean can't answer your question, it can hand the conversation to the Ready Education support team by creating a ticket. You can track that ticket in the Customer Portal.

💡 Tip: For help accessing the Customer Portal, please reach out to your Ready Education Customer Success manager. 

Dean also answers on email and support forms, so a fast first reply to a support request may come from Dean before a person picks it up.

Availability and access

Dean is available across all CG instances. Ready Education enabled it centrally as part of the platform, so no installation, setup, or configuration was needed on your side — Dean appears automatically for eligible users.

ℹ️ Note: Dean has no campus-level settings. What Dean can answer, how it responds, and when it hands a conversation to the support team are configured by Ready Education and apply platform-wide. If you would like Dean turned off for your platform please reach out to your Ready Education Customer Success Manager. 

Accessibility

Dean passed Ready Education's accessibility audit in May 2026, conducted against WCAG 2.1 AA. The review covered keyboard navigation, keyboard focus visibility, screen reader context, and color contrast, and Dean passed in all four areas. Screen reader announcements are clear and concise, and the chat history is fully navigable by keyboard.

Because everything Dean knows is also published in the Help Center, the same content is always reachable without using the assistant.